Guest Reception Protocol
The comprehensive guide for host families — unified standards for authentic Saudi hospitality in Makkah and Madinah
At Karam Platform, we follow a clear protocol that ensures every guest receives consistent, authentic Saudi hospitality in a family setting.
1. What to Expect as a Guest
Reception
Greeted at the door with a smile; Arabic coffee and premium dates served within the first few minutes.
Family Atmosphere
A friendly introduction session with the host family in traditional attire; genuine conversation about Saudi culture and life in Makkah and Madinah.
Lasting Memories
Souvenir photos (with permission); an authentic experience from the homes of the people of the Two Holy Mosques.
2. Hospitality Packages
Basic Package
Traditional hospitality per protocol standards
Reception; Arabic coffee, premium dates, traditional sweets, tea, and Zamzam water; introduction session with the family
Duration: 1 to 1.5 hours
Premium Package
Everything in Basic, plus additional elements
A full traditional Saudi meal on a traditional floor spread; a cultural tour of the neighborhood or historical landmarks; a souvenir gift reflecting the identity of Makkah or Madinah
Duration: 2.5 to 3 hours
3. Our Quality Commitment
All host families on Karam Platform have been carefully reviewed by our team and adhere to unified standards including:
4. Your Comfort & Safety
24/7 Support
The Karam team is always available before, during, and after your visit; instant translation support is available if there's a language difficulty.
Respecting Your Privacy
No guest is photographed without explicit permission; we respect culture and beliefs and accommodate prayer times and religious sensitivities.
For host families: upon joining Karam Platform, you'll receive the complete protocol, preparation checklists, and professional training from our team.
Register as a Host Family